Shipping & Returns

Every piece is custom made for you after your free digital layout is approved — nothing is pulled off a shelf. All orders are produced and dispatched from our workshop in Durban and delivered by reliable courier services right across South Africa.

Production time

Most orders are manufactured within 3–7 working days after your layout is approved and proof of payment is received. Collages, photo walls, photo splits and design reproductions take extra time to prepare and may carry an artwork fee. Approving your layout promptly keeps your turnaround quick.

Delivery options

• Courier to your door — we deliver anywhere in South Africa with tracking, carrying our 100% replacement guarantee against damage in transit.
• Send your own courier — all delivery fees are removed; please ensure your courier provides adequate insurance, as our safe-delivery guarantee does not apply to this option.
• Collect from our Durban workshop — free collection once your order is packaged and ready; we’ll let you know as soon as it is.

Delivery times

Once dispatched, courier delivery typically takes:

• Main centres (Durban, Johannesburg, Pretoria, Cape Town): 1–2 working days.
• Regional towns and outlying areas: 3–4 working days.

Delivery costs

Delivery is calculated at checkout, based on the size of your order and where it is going — so you always see the exact cost before you pay. From time to time we run free-delivery promotions above a set order value; when one is active, the threshold is shown at checkout and in your cart.

Tracking & receiving your order

Once your order is dispatched we’ll send you tracking details so you know when to expect it. Please make sure someone is available to receive and check the parcel. If delivery can’t be completed, the courier will attempt redelivery or hold the parcel at the nearest depot.

Because every order is printed and finished to your exact specifications, our prints are custom-made goods. Under South African consumer law, custom-made items are not eligible for a change-of-mind cooling-off return — they can’t simply be restocked or resold. Your rights where an item is damaged, defective or incorrect are fully protected, as set out below.

To make sure you’re happy before anything is printed, we check every image for resolution and how it fits the size you ordered, and we send you a free digital layout to approve. Production only begins once you’ve signed off — which is the best moment to catch sizing, cropping or image-quality concerns.

When we’ll replace or refund

• Your order arrives damaged in transit (on courier-to-door orders).
• There is a manufacturing or print defect — for example a printing error or a material flaw.
• We fulfilled your order incorrectly — the wrong size, material or approved layout.

What isn’t covered

• Change of mind, or a change in colour or size preference after approval.
• An image or layout that was approved and printed as supplied, including incorrect measurements or cropping chosen at approval.
• Minor colour variation that occurs naturally between screens, materials and the printing process.
• Damage after delivery, or damage on orders collected or sent via your own courier.

How to raise a claim

1. Contact us within 7 days of delivery at [email protected] or on +27 71 281 6101.
2. Send us the details — your order number, a short description of the issue, and clear photos.
3. We’ll assess it within 2 working days and come back to you.
4. We’ll put it right — where a claim is approved, we arrange a replacement or a refund.

Approved refunds are processed to your original payment method, usually within 5–7 working days. For damage in transit on courier-to-door orders, our 100% replacement guarantee means we remake and resend your order at no extra cost.

We’re happy to help with anything about your delivery or a return. Email [email protected], call +27 71 281 6101 (Mon–Fri, 8am–4pm), or use our contact page. See also our Terms & Privacy policy.